With recent measures in place due to COVID-19, we may experience longer delivery times than normal.
Delivery to UK Mainland addresses only.
Please note: Unfortunately, we are currently unable to ship to postcodes within the Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands. This are not currently included within our delivery service.
Please contact us for a quotation if possible at hello@yourchummys.com .
How Will My Order be Delivered?
We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order. It is currently not possible to choose a carrier.
Delivery Methods
Smaller Item Deliveries
Our smaller items are generally sent via conventional couriers such as Hermes or DPD. Many offer a tracking service and an ETA of arrival given. We will provide tracking information where applicable to your order. *
*Please leave a contactable mobile phone number to ensure the couriers can contact you via call or text to arrange delivery where possible.
Larger Item Deliveries
For larger item deliveries, we use verified third party logistics companies who specialise in large, bulky item deliveries. We aim to have your products delivered to you within the time frame of between 10-20 working days. *,**,***,****
*Please note that for the Larger Items Delivery our delivery partner will contact you to arrange a delivery time that works best for you. In most cases the delivery can include an ETA time slot and you will be informed by email or text message.
**Please ensure that we have correct contact details so that we can pass this onto the delivery provider.
***Please make sure you are present take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/ neighbour.
****Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed will result in re-delivery/cancellation charges.
Extra information to know prior delivery
- If you require a more specific time frame for your delivery, please feel free to contact us before placing your order and we will do our utmost to meet your requirements.
- For larger, heavier items, customer assistance may be required to help the driver. Delivery is strictly to ground floor only for insurance purposes.
- Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.
- Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard two-man crew.
Dispatch Costs
Where possible, we will group your order, so all items arrive on the same day. This is possible if:
- All items can go with the same carrier
- The difference in lead times isn't too large
If it is not possible to group your order, and you receive multiple deliveries, you'll still only pay one delivery charge (where applicable).
Free delivery guarantee on all orders!
After delivery
We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage. If you do not manage to check goods upon delivery, we allow 24 hours after signing of goods for damages to be reported to us - claims of damages outside this period may be rejected.
Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery.